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    1. Windows: Download HP Print and Scan Doctor.
    2. Mac: Use Diagnose & Fix through HP Smart. Learn more here
    3. Run HPPSdr.exe from the download location on your computer.
    4. Once HP Print and Scan Doctor is open, click Start, and then choose your printer. ...
    5. Depending on the problem, click either Fix Printing or Fix Scanning.
    6. Test results are displayed with icons
    support.hp.com/us-en/help/printscandoctor
    support.hp.com/us-en/help/printscandoctor
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