Brightcove, a streaming technology company, has launched Marketing Insights within its video insights and analytics platform.

Is your WFM forecasting method phoning it in?Traditional WFM methods of forecasting and scheduling are based on outdated paradigms from phone calls. Our new reality is digital, and your WFM solution ...

Research firm MarketsandMarkets valued the current retail artificial intelligence market at $31.12 billion globally and expects it to reach $164.74 billion by 2030, growing at a compound annual rate ...

The emergence of personal shopping agents will transform e-commerce and vastly improve the customer experience, yet this will only happen if retailers are prepared. Depending on the retailer’s ...

MuleSoft has launched full lifecycle AsyncAPI support, enabling organizations to power artificial intelligence agents with real-time data through seamless integration with event-driven architectures ...

Alchemist, a learning and development business specializing in leadership development and sales training, has acquired RAIN Group, a sales training company, for an undisclosed amount. With this move, ...

Effective communication in the language of your customer is critical to business success. In fact, over the next three years, 79 percent of business leaders anticipate that translation and ...

What can you learn from a billion customer interactions? Plenty.Exceeding customer expectations is critical in today's competitive market. But what's the real impact of exceptional CX on your bottom ...

Will AI bots replace contact center agents anytime soon?AI is miles away from truly replicating human intelligence. But that doesn't mean it can't bring a wealth of benefits to your contact center. AI ...

Looking back on Customer Experience Day, it’s clear that CX has never been a more critical factor for success in retail. CX Day, which was held on Oct. 1, is a global day of celebration, honoring the ...

Contentsquare, a digital analytics provider, has updated its Experience Intelligence platform with new artificial intelligence use cases for digital marketing, product, and tech teams. Contentsquare's ...

Momentum has launched Autopilot Suite, a set of artificial intelligence-powered tools that enable sales teams to automatically update their CRM systems, cure the problem of poor data hygiene, and ...