Discover how Smeg delivers excellent customer service by leveraging Oracle's Generative AI and CX Service solutions.

Our client, Smeg, is an Italian manufacturer that operates three key divisions; home appliances, hospitality and medical instruments. With over 3,000 employees and multiple subsidiaries worldwide, ...

Luis has 14 years’ experience as a CRM consultant, across a wide range of industries and geographies. Past clients include government agencies, banking and public sector institutions in Europe and the ...

Amardeep joined the Boxfusion Siebel Team as a graduate in 2014 and has since gained a track record in successfully upgrading multiple clients to modern Siebel versions. As Senior Consultant, and ...

Doreen joined Boxfusion as a Business Application Consultant, arriving with three years previous experience at an award-wining marketing agency. She specialises in the implementation of Oracle Sales ...

Data has very low value if it’s sitting in multiple disconnected siloes. We help leading brands unify and integrate front and back-office data to offer Marketing, Sales and Customer Service teams a ...

IQPC is a global B2B business that offers approximately 2,000 offline and online events, networking and promotional opportunities for businesses across the industry. IQPC made the decision to move ...

Visual Builder enables innovation and the opportunity to rapidly create user-friendly, secure, web and mobile applications. VBCS draws from Oracle’s enterprise engineering features to offer developers ...

Dan is the UX Lead at Boxfusion, with ten years' experience designing and delivering solutions for Oracle CX and CRM. He is passionate about bringing user-centricity into enterprise software delivery ...

Today, rate insight management is enabling hoteliers to monitor how competitive their pricing is, which plays a key part in the strategies of those partnered with OTAs. However, to avoid hefty ...

We halve our customers’ Siebel process times and clicks. In fact, we have delivered much more than this – in one case we reduced a high-volume customer-facing retail process down to a mere 17% of its ...