Microsoft has become so dominant in enterprise communications that it’s hard not to compare it to the Bell System. But global monopolies in telecom have vastly different implications.

Google Voice also integrates with a number of CRM systems like Zoho CRM, Pipedrive, and Salesforce. The customer support team has no email service, but includes a 24/7 phone line. Even with the ...

The best cloud phone system is RingCentral ... CA-based dealership had used an expensive, on-premises PBX system for handling calls. It answered basic communications needs but failed to deliver ...

UK company Threads Software Ltd today announces the release of its call transcription module for the FreePBX, a cloud-based ...

The communication industry is forced to adapt to the fast pace of modern life. Technological advancements compel us to move ...

Zoom was granted voice services licences by the Indian authorities in 2023Now it has deployed its systems and is offering voice services to the country’s ...

Forrester analysts assess the various options and licensing arrangements available for unified comms as a service (UCaaS) ...