Also, Aera Technology introduces new capabilities, AppOmni and Cusco partner, EchoMark and Microsoft Purview integrate, and Sennheiser collaborates with Cisco.

Contact center agents have tough jobs – talking to people who are confused or frustrated and trying to solve their concerns while also maintaining a position as the public face of the company and also ...

Driven by the need to gain control and optimize costs, many companies are looking to standardize on a single connected ...

It’s only a matter of time before a storm tests your organization’s communications infrastructure. Here’s how to stay connected.

IT and business leaders should consider how they will roll out AI in the future, how they will integrate collaborative data sources, and what platform(s) makes sense for their environment.

The right work model is one where there is a balance between business needs and employee needs; there needs to be shared value for all stakeholders ...

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Any of the leading UCaaS solutions (+Google Workspace) are viable options for most small, medium, and large companies. However, enabling employees to be effective using the tools, wherever they work, ...