Check train times, find out about disruptions and get journey advice ...

Ashley Down is a new station between Filton Abbey Wood and Stapleton Road. It is located between Muller Road, to the east, and Ashley Down Road, to the west. The station provides another choice of ...

Reserving a seat can sometimes be confusing. So, we’ve put together a quick guide to help when you plan your journey. some of our services don’t have reservations at all; you can buy a ticket and sit ...

There’s nothing smart about paper tickets. Smart ticketing is the smarter and safer way to travel. When you use a GWR Touch Smartcard or buy e-tickets on our mobile app, you can avoid the queues and ...

If your journey was with GWR and you were delayed by 15 minutes or more, you should apply for Delay Repay compensation. Bought your ticket from another retailer? Please ask them for details of how to ...

Save money on your regular journeys with a season ticket. Our weekly, monthly, annual and flexible season tickets mean there's a ticket for you, however you travel. We want you to travel safely with ...

Here are some answers to other questions you may have.

Save money on your regular journeys with a season ticket. Our weekly, monthly, annual and flexible season tickets mean there's a ticket for you, however you travel.

If you bought your ticket with GWR and don't travel you can apply for a refund.

Our Customer and Community Improvement Fund for this financial year is closed to bids and fully allocated. Please note this fund is the only source of community investment that we have as a business.

We make it easy to report, find, and reclaim. Whether you’ve lost something on one of our trains or at a station, we’ll do our best to find it for you. Once we’ve got your details, we’ll start looking ...

Please give us the opportunity to try to resolve your complaint. If you’re unhappy with the response you receive, you have the right to appeal to the Rail Ombudsman. The Rail Ombudsman is there to ...