We provide free, confidential and impartial advice and campaign on big issues affecting people's lives. Our goal is to help everyone find a way forward, whatever problem they face. We're an ...

As many as 460,000 people could be ‘bogusly self-employed’ meaning workers miss out on holiday pay, government loses tax revenue and responsible businesses could be undercut, says Citizens Advice. In ...

Use this template letter if you need to send the Department for Work and Pensions (DWP) more supporting evidence after you've sent your PIP claim form. When you've completed the letter, print it out ...

Use this letter template to complain to a private seller about goods that don't match how they were described to you. It should help the seller understand your point of view and their legal obligation ...

Use this letter template to complain to a trader about faulty goods. It should help the trader understand your point of view and their legal obligation to sort out the problem. You can send the letter ...

A new benefit called Adult Disability Payment is replacing Personal Independence Payment (PIP) in Scotland in 2022. You'll keep getting PIP until you move over to Adult Disability Payment. Social ...

Arbitration is a type of alternative dispute resolution. In some cases, when arbitration is used, you and the party you're in dispute with don’t have to meet to discuss the problem again. When the ...

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We provide free, confidential and impartial advice and campaign on big issues affecting people's lives. Our goal is to help everyone find a way forward, whatever problem they face. We're an ...

We provide free, confidential and impartial advice and campaign on big issues affecting people's lives. Our goal is to help everyone find a way forward, whatever problem they face. We're an ...

We provide free, confidential and impartial advice and campaign on big issues affecting people's lives. Our goal is to help everyone find a way forward, whatever problem they face. We're an ...

Find out about working in the Citizens Advice network, paid and unpaid opportunities available and how to apply for them, either at national Citizens Advice or with our local Citizens Advice in ...