Help desk staff are currently overwhelmed by queries. AI can relieve the workload and improve end user satisfaction.

The amnesty help desk at the Indian consulate in Dubai will be operational on Sunday, October 27, the mission said on ...

The Data MINE is a new school improvement strategy in Denver Public Schools. Part help desk, part accountability hearing, the ...

This tool distinguishes Connecteam from established Help Desk solutions like Zendesk and Jira, which are primarily designed ...

Whether using deepfakes or simply making a phone call, cybercriminals have increasingly put service desks in their crosshairs ...

Microsoft users will be able to build artificial intelligence agents starting next month that can onboard employees or answer ...

The BlackBasta ransomware operation has moved its social engineering attacks to Microsoft Teams, posing as corporate help ...

CISA has added three flaws to its 'Known Exploited Vulnerabilities' (KEV) catalog, among which is a critical hardcoded ...

Forbes Advisor has compiled a list of the top help desk software products on the market. The list is based on factors such as ease of use, affordability, customer service, and features like ticket ...

From the popular budget brand, the Neewer Camera Desk Mount with two auxiliary arms enables you to mount a camera plus an ...

Commissions do not affect our editors' opinions or evaluations. The help desk software market is growing rapidly as businesses of all sizes adopt new technologies to improve customer satisfaction ...

The US Cybersecurity and Infrastructure Security Agency (CISA) has added CVE-2024-28987 to its Known Exploited ...