If you’re reading this article, we’re guessing that, for some reason or other, you’re checking out Skype alternatives for your business. There are plenty of reasons why Skype might not be for you, and ...

A RingCentral sales advisor will contact you within 24 hours It’s pretty common in a call center setting for calls to start pouring in at the same time due to seasonality, issues with software ...

A call center is a centralized department designed to handle phone calls from current and potential customers. Call centers can be inbound call centers and/or outbound call centers and be located ...

A RingCentral sales advisor will contact you within 24 hours In the digital age, customer service is proving more important than ever and virtual call centers are playing a starring role for many ...

For small businesses, attracting new customers with a limited budget can be… tricky. Every penny spent on marketing must be worth it, and you need to know that you’ll get a return on your investment.

It’s a great time to move your business communications to the cloud. There are lots of powerful platforms on the market right now for affordable prices, and Fuze is one of them. Fuze is a solid ...

The level of support and overall experience your call center provides to customers is vital. It’s essential to maintaining a good relationship with them and keeping a positive reputation amongst your ...

At the heart of every successful customer-facing business is contact center software that makes delivering exceptional customer service look effortless. Embrace technology, enable remote working, cut ...

If you have to make sales, you know that there’s a lot of software out there to help. From mobile sales apps for people who are always on the road, to more general sales rep software… how do you know ...

Businesses have a common currency always in use—time. That's why every minute must result in productive work. With professionals wanting to get their job done faster, there's no room for lull time, ...

Over the last two years, video conferencing has become an essential tool for collaborating, sharing information, and important discussions. And with the rise of hybrid work, video meetings will remain ...