The problem is too much information and too many interactions spread across too many apps. The solution may be to let an AI ...

Beyond the hype around AI, it’s just a technology that, like any other, can be used in many ways. Thinking about AI as a tool is useful when considering how it should be utilized in your organization.

Today, Zoom and Mitel announced a strategic partnership to integrate Mitel’s flagship UC platforms with Zoom Workplace. This unified communications and collaboration (UCC) solution addresses the ...

User experience is an important part of customer experience. And as the digital revolution rolls on, ensuring a seamless user experience (UX) is ...

Most of the RCS/iOS18 excitement is about Android and iOS users getting better interop. This is nice, but the real excitement is how brands will leverage RCS.

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Today, Salesforce announced new AI agent features in Slack – i.e., Salesforce Agentforce is available within Slack – and that a new ‘Salesforce channel’ in Slack will connect Salesforce CRM records to ...

The term customer journey generally refers to the sum of all interactions a customer has with a brand, product, or service. It includes both direct and indirect interactions, such as contacting ...

There are four key areas where communication tech pros can beef up their security protocols. See what they are and how to reduce your security risks.

It’s a story AWS shared about its own 5G APIs. The wireless providers have been on this quest for some time. There’s the GSMA Open Gateway initiative to provide a framework of common network APIs ...

Without the right context, decisions made with AI support can create ethical and legal dilemmas for many enterprises. Yellow.ai's Analyze helps CX teams improve conversational bot interactions, ...