A good customer experience leads to customers who will pay a premium, yet many companies ignore its importance. Getting customer experience wrong is a costly business, with the majority of brand ...

The world of work has changed forever and changing employee attitudes mean businesses need to adapt their workplace strategy. Leaders must consider wellbeing and organisational footprints while ...

The COVID-19 pandemic has accelerated digital adoption in consumer banking. Customers want remote access to their banks, but expect their experiences to be seamless — and human. Technology (and tech ...

Cashless payments were already on the rise, and the COVID-19 pandemic has only accelerated that trend. Evolution of payments systems and a structural ecosystem revolution is reshaping the industry. To ...

Virtual and augmented reality technologies are maturing, and with cost savings, efficiencies and new business streams on the horizon, are set to add US$1.5tn to global GDP in the next decade. From ...

The rules of the metaverse are still developing, but already it is clear that the digital world will bring new risks and challenges. Trust, governance, security, identity and privacy are just a few of ...

Reticent about the switch from SAP ECC to S/4HANA? Use a Greenfield approach? Brownfield? Mix and match? Our Case for Change framework will help “A new version of the ERP, you say? Great, let’s just ...

A large IT project can easily come off the rails and righting it isn’t always easy. Momentum compounds mistakes and without the right underlying foundations, projects can be costly or impossible to ...

Chief Data Officers are increasing the knowledge of data’s importance to their organisations and shareholders. While still an emerging role, CDOs are on the rise, concentrated in certain regions and ...

Not all AI startups are as artificial as others — the reality is that many AI companies don’t use AI at all. For those attempting to make AI deals, there is a risk in not getting the promised benefits ...

Workplace safety is often seen as a burden of regulatory requirements, or post-event reporting of accidents. Predictive data analytics means businesses can be proactive, preventing incidents from ...

Blockchain reached a milestone last year. In 2015, Oxford Dictionaries announced it had added the portmanteau to its definitions online, welcoming the term to the English lexicon alongside other ...