Unified communications and collaboration solutions are increasingly core to how employees work. Theta Lake has added new ...

Salesforce's Alice Steinglass explains how Agentforce for Developers can help an enterprise craft and deploy AI agents that will help businesses automate work.

Artificial intelligence has cut down the noise and boosted accuracy to help real time translation flourish – but there’s still more progress to be made.

Agentic Computing using large language models (LLMs) may be the next inflection in AI and generative AI. Read on for an overview of what AI Agents are and how they can be used. IT and business leaders ...

Don't impose onsite, hybrid or remote workplace policies based on personal preference. Find a way to collect data to inform ...

Driven by the need to gain control and optimize costs, many companies are looking to standardize on a single connected ...

Companies are beginning to recognize the direct correlation between empowered employees equipped with real-time data and satisfied customers. Also, Aera Technology introduces new capabilities, AppOmni ...

Also, Aera Technology introduces new capabilities, AppOmni and Cusco partner, EchoMark and Microsoft Purview integrate, and Sennheiser collaborates with Cisco.

Innovation in UCaaS is slowing, but that’s reasonable considering what’s occurred over the past few decades. In just this century, analog and TDM-digital became IP, The PBX became a premises-based ...

Consumers Don’t Like Bots The following chart illustrates one of the business-consumer disconnects Gareiss spoke about in her presentation: 61% of respondents expect to speak with a human but 47% of ...

The shift in the social media landscape marks a significant customer experience loss, crippling sentiment monitoring, diffusing the brand landscape and fraying customers’ perceptions of being able to ...

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