Also, Aera Technology introduces new capabilities, AppOmni and Cusco partner, EchoMark and Microsoft Purview integrate, and Sennheiser collaborates with Cisco.

Contact center agents have tough jobs – talking to people who are confused or frustrated and trying to solve their concerns while also maintaining a position as the public face of the company and also ...

Driven by the need to gain control and optimize costs, many companies are looking to standardize on a single connected ...

Don't impose onsite, hybrid or remote workplace policies based on personal preference. Find a way to collect data to inform ...

Driven by the need to gain control and optimize costs, many companies are looking to standardize on a single connected workspace app for ...

It’s only a matter of time before a storm tests your organization’s communications infrastructure. Here’s how to stay connected.

One of the most meme-able Zoom meeting moments happened three and a half years ago, when lawyer Rod Ponton was unable to turn ...

Microsoft has become so dominant in enterprise communications that it’s hard not to compare it to the Bell System. But global monopolies in telecom have vastly different implications.

Generative AI is useful as an agent assistant, but could agent replacement be too tempting to resist? IT and business leaders should consider how they will roll out AI in the future, how they will ...

IT and business leaders should consider how they will roll out AI in the future, how they will integrate collaborative data sources, and what platform(s) makes sense for their environment.

Welcome to this week’s No Jitter Roll, our regular roundup of product news in the communication and collaboration spaces. Leading off this week, we highlight: RingCentral's RingEX now includes AI ...

The new suite underscores AI’s increasing role in delivering personalized customer experiences while ensuring compliance with industry regulations.