Help desk staff are currently overwhelmed by queries. AI can relieve the workload and improve end user satisfaction.

PCMag has also conducted tests and rated the top help desk software for customer tickets. The ratings are based on features, price, and user experience. This information can be helpful for ...

Fixify also uses AI to power an internal sentiment analysis tool. According to the company, the software measures how an ...

A critical vulnerability in a SolarWinds product is being abused in the wild, and now US government agencies have a deadline ...

Fixify combines AI with human IT experts to improve the help desk experienceARLINGTON, Va., Oct. 23, 2024 (GLOBE NEWSWIRE) -- ...

The U.S. Cybersecurity and Infrastructure Security Agency (CISA) on Tuesday added a critical security flaw impacting SolarWinds Web Help Desk (WHD) software to its Known Exploited Vulnerabilities ( ...

Split-ticket voters are likely to have an impact this election, particularly in a handful of crucial Senate races.

Electronics retailer Elkjøp wanted to harness AI to help answer support tickets. But first it had to get its data in order.

Dua Lipa marked her second Tiny Desk performance with cuts from her 2024 album, Radical Optimism. Dua Lipa Performs a Groovy ...

The Ticket's Justin Montemayor announced publicly on June 2 that he had been diagnosed with cancer. It’s his second bout with ...