Help desk staff are currently overwhelmed by queries. AI can relieve the workload and improve end user satisfaction.

近日，CISA 在其 “已知漏洞”（KEV）目录中增加了三个漏洞，其中一个是 SolarWinds Web Help Desk (WHD) 中的关键硬编码凭据漏洞，供应商已于 2024 年 8 月底修复了该漏洞。

The Data MINE is one of Denver Public Schools’ new school improvement strategies, as the district shifts away from school ...

Whether using deepfakes or simply making a phone call, cybercriminals have increasingly put service desks in their crosshairs ...

CISA has added three flaws to its 'Known Exploited Vulnerabilities' (KEV) catalog, among which is a critical hardcoded ...

A critical vulnerability in a SolarWinds product is being abused in the wild, and now US government agencies have a deadline ...

This tool distinguishes Connecteam from established Help Desk solutions like Zendesk and Jira, which are primarily designed ...

The Resolute Desk,” a sculpture that appeared Thursday on the National Mall, is crass, tasteless and inappropriate — and all ...

Attacks are currently underway on Solarwinds' Web Help Desk customer support software. Security updates are available for ...

The amnesty help desk at the Indian consulate in Dubai will be operational on Sunday, October 27, the mission said on ...

Where the polls of the 2024 presidential race between Kamala Harris and Donald Trump could be off after overestimating Joe ...

The SmallRig Camera Desk Mount is a very straightforward affair without any fancy frills, for those who like to keep things ...